PC1616 and TL-250 Questions?

[jreedar]

I have a PC1616 4.2CP-01 panel, two PK5501 keypads and a TL-250, my installer connected the TL-250 and programmed it all through the keypad, assigned it a static IP on my network and it's successfully communicating with the monitoring company.

However every 7 to 8 days based on the log I've kept the past two months my internet connection goes out. I unplug my modem and router, plug them back in and everything is fine until the next week.  Until adding the TL-250 into the mix I've never had an internet outage in the past 3-4 years of using my cable ISP.  The TL-250 is plugged into one of my wired LAN ports on my wireless router.

Since the outage seems very consistent and not random when it occurs it seems like a setting could be wrong causing this weekly outage, does this sound familiar?

Ultimately when the outage issue has been addressed I want be able to arm and disarm the alarm remotely when a service or repair person comes to my home while I'm at work so I'd don't have to leave the alarm off for the entire day to allow them access.

Can I use the DLS2002 software to allow me to connect to the TL-250 from out side my house by forwarding port 3062 to my TL-250's IP to allow remote arming and disarming?

Thanks for any direction,
Neal

[Old EW Tech]

Welcome to the forum.

Since the outage seems very consistent and not random when it occurs it seems like a setting could be wrong causing this weekly outage, does this sound familiar?

No, I don't recall any occurrences where the TL-250 caused an Internet connection to drop out.  I'm not saying that it's impossible; however, I would explore other possibilities first.

Yes, DLS 2002 provides remote access via theTL-250 and can be used to arm/disarm the system.  That said, keep in mind that while it "can" be done, that is not the intended application, it would cumbersome and could easily lead to arm/disarm errors.  I wouldn't recommend it for that functionality.

IF you have a landline, the Escort module was specifically designed to provide that functionality and would be far more user friendly.   

[jreedar]

Thanks for the reply, I'm going to unplug the TL-250 and see if my internet connection stops dropping weekly.  If it continues then it would point to my router being the issue.

Thanks for the advice on not using the TL-250 for remote arm/disarm.  I don't have a land line, but think I'll give the TL-150 a try since it's much simpler.

Great forum, thanks again for the information.

Neal

[Old EW Tech]

... I'm going to unplug the TL-250 and see if my internet connection stops dropping weekly.  If it continues then it would point to my router being the issue.

Neal, I think that is a good first step; however, don't discount the possibility that it's your ISP.

The TL-150 is simpler and less expensive but it won't provide remote Ethernet access.

[jreedar]

Good point that it could be my ISP, I need to check the logs on my router around that time.

I was going to forward port 80 to the static IP I assign internally to the TL-150 on my network, so when I access it externally it would get directed correctly.  I was also going to use DNS service to make the address simpler.

If the issue turns out to be with my ISP do you know of any monitoring tools I can use for proving the problem is on their end?

Thanks,
Neal

[Old EW Tech]

The TL-150 is simpler and less expensive but it won't provide remote Ethernet access.

Google "monitor isp connection", you should find a number of options.